Legal Resources

Welcome to OrderFlow. These Terms of Service ("Terms") govern your access to and use of our web-based platform and services (collectively, the "Service"). Please read them carefully before using our platform.

By creating an account, subscribing to a plan, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

1. Definitions

• "Service": The OrderFlow SaaS platform for order and production management, including all software, features, and related services.
• "Customer": The business entity or individual subscribing to the Service.
• "Authorized Users": Individuals designated by Customer to access and use the Service under Customer's account.
• "Customer Data": All data, content, documents, files, and information uploaded, submitted, or generated through the Service by Customer or Authorized Users.
• "Malicious Code": Viruses, worms, time bombs, Trojan horses, or other harmful or malicious code, files, scripts, agents, or programs.

2. Service Description

OrderFlow provides a cloud-based solution for managing custom orders, production workflows, and service fulfillment tracking. We are a software provider only and do not manufacture products, fulfill orders, or provide logistics services. Our liability is limited to the software platform functionality.

3. Eligibility & Account Requirements

3.1 Eligibility

• You must be at least 18 years old or the age of majority in your jurisdiction
• You must have legal authority to enter binding contracts
• You represent that all registration information is accurate and current
• Business accounts require valid business registration

3.2 Account Security

• You are solely responsible for maintaining account credential confidentiality
• You must implement appropriate security measures for Authorized Users
• You must immediately notify us of any suspected unauthorized access
• We may suspend accounts showing suspicious activity pending verification

4. Use of the Platform

You are granted a non-exclusive, non-transferable, limited right to access and use the Service for your internal business purposes, subject to these Terms.

You agree not to:

• Use the Service in any unlawful manner or in violation of these Terms
• Attempt to gain unauthorized access to the Service, its related systems, or networks
• Introduce malicious code or disrupt the Service's functionality
• Access or use the Service to build a similar or competing product or service
• Share your access credentials with unauthorized individuals

You are responsible for all activities conducted under your account and for ensuring that all Authorized Users comply with these Terms.

5. Subscription Terms & Payment

5.1 Billing

• Subscription fees are charged in advance for each billing period
• All fees are non-refundable except as required by law
• Price changes require 30 days advance notice
• Failed payments may result in service suspension after 10 days notice

5.2 Taxes

• Fees are exclusive of applicable taxes, duties, or government assessments
• You are responsible for all such charges except taxes based on our net income

5.3 Cancellation

• Either party may terminate with 30 days written notice
• Access continues through the end of the current billing period
• No refunds for partial months unless required by applicable law

6. Acceptable Use Policy

6.1 Prohibited Uses

You agree not to:

• Violate any applicable laws, regulations, or third-party rights
• Use the Service to store, transmit, or distribute illegal content
• Reverse engineer, decompile, or attempt to extract source code
• Interfere with or disrupt Service infrastructure or security measures
• Use automated tools to access the Service without authorization
• Resell, sublicense, or provide Service access to unauthorized third parties
• Process personal data of EU residents without appropriate legal basis

6.2 Compliance

• You must comply with all applicable data protection laws
• Export control laws apply to your use of the Service
• Industry-specific regulations (HIPAA, SOX, etc.) remain your responsibility

7. Data Rights & Processing

7.1 Customer Data Ownership

• You retain all rights, title, and interest in Customer Data
• We claim no ownership rights in Customer Data

7.2 Limited License to Process

You grant us a limited, non-exclusive license to:

• Store, process, and transmit Customer Data to provide the Service
• Create anonymized, aggregated analytics (with no personally identifiable information)
• Access Customer Data only as necessary for Service provision, support, or legal compliance

7.3 Data Protection Obligations

• We implement appropriate technical and organizational security measures
• We will not access Customer Data except as authorized or required by law
• Data processing outside your jurisdiction may occur - see Privacy Policy for details
• You remain the data controller; we act as data processor

7.4 Data Retention & Deletion

• Upon termination, we will delete Customer Data within 90 days unless legally required to retain
• You may request data export during the 90-day retention period
• Backup copies may persist for up to 12 months for disaster recovery purposes

8. Intellectual Property

8.1 Service IP

• We retain all rights in the Service, including software, designs, trademarks, and documentation
• No rights are granted except the limited right to use the Service per these Terms

8.2 Feedback

• Any suggestions or feedback you provide may be used without restriction or compensation
• Feedback does not create any intellectual property rights in your favor

9. Service Level & Availability

9.1 Service Availability

• We target 99.5% uptime excluding scheduled maintenance
• Planned maintenance will be announced with reasonable advance notice
• We are not liable for downtime caused by factors outside our reasonable control

9.2 Support

• Support is provided during normal business hours via designated channels
• Response time targets are outlined in our Support Policy

10. Representations & Warranties

10.1 Mutual Representations

Each party represents that:

• It has authority to enter this agreement
• Execution does not violate any other agreements or laws
• The agreement constitutes a valid, binding obligation

10.2 Customer Warranties

You warrant that:

• Customer Data does not violate third-party rights or applicable laws
• You have obtained all necessary consents for data processing
• Your use complies with these Terms and applicable laws

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING:

• MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT
• UNINTERRUPTED OR ERROR-FREE OPERATION
• ACCURACY OR RELIABILITY OF RESULTS
• COMPATIBILITY WITH YOUR SYSTEMS OR THIRD-PARTY SERVICES

12. Limitation of Liability

12.1 Exclusion of Damages

TO THE FULLEST EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• LOST PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES
• COSTS OF SUBSTITUTE SERVICES OR DOWNTIME

12.2 Liability Cap

• Our total liability shall not exceed the fees paid in the 12 months preceding the claim
• Minimum liability cap of $100 where required by law

12.3 Exceptions

Limitations do not apply to:

• Gross negligence or willful misconduct
• Data breaches caused by our security failures
• Violations that cannot be limited by law

13. Indemnification

13.1 Customer Indemnification

You agree to defend, indemnify, and hold us harmless from claims arising from:

• Your use of the Service in violation of these Terms
• Customer Data or your data processing activities
• Your violation of applicable laws or third-party rights
• Actions of your Authorized Users

13.2 Our Indemnification

We will defend you against claims that the Service infringes valid third-party intellectual property rights, subject to:

• Prompt written notice of the claim
• Sole control of defense and settlement
• Your reasonable cooperation

14. Termination

14.1 Termination Rights

• Either party may terminate for material breach if not cured within 30 days of notice
• We may suspend Service immediately for non-payment or security threats
• Either party may terminate for convenience with 30 days notice

14.2 Effect of Termination

• All rights and access terminate except for survival provisions
• Outstanding fees remain due
• Data retention/deletion occurs per Section 7.4

14.3 Survival

The following sections survive termination: Definitions, Data Rights, Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, Governing Law, and General Provisions.

15. Force Majeure

Neither party shall be liable for delays or failures due to circumstances beyond reasonable control, including:

• Natural disasters, pandemics, government actions
• Internet outages, cyber attacks, infrastructure failures
• Labor disputes, supplier failures

The affected party must provide prompt notice and use reasonable efforts to mitigate delays.

16. Dispute Resolution

16.1 Informal Resolution

• Disputes must first be addressed through good faith negotiations for 60 days
• Notice must be sent to designated contacts with specific claim details

16.2 Binding Arbitration

• Unresolved disputes shall be settled by binding arbitration under AAA Commercial Rules
• Arbitration location: New York, New York
• Each party bears its own costs unless otherwise awarded

16.3 Exceptions

Either party may seek injunctive relief in court for:

• Intellectual property violations
• Confidentiality breaches
• Security threats

17. Governing Law & Jurisdiction

These Terms are governed by New York law without regard to conflict of law principles. Any court proceedings shall be in the state or federal courts of New York County, New York, and you consent to personal jurisdiction there.

18. General Provisions

18.1 Modifications

• We may modify these Terms with 30 days advance notice
• Material changes affecting pricing or liability require explicit consent
• Continued use constitutes acceptance of non-material changes

18.2 Assignment

• You may not assign these Terms without our written consent
• We may assign these Terms in connection with a merger, acquisition, or sale

18.3 Severability

If any provision is unenforceable, the remainder shall remain in full force and effect.

18.4 Entire Agreement

These Terms, together with the Privacy Policy and referenced policies, constitute the entire agreement and supersede all prior understandings.

19. Contact Information

For legal notices and disputes:

• OrderFlow
• Legal Department
• 123 Business Street
• New York, NY 10001
• 📧 Email: legal@orderflow.com

For support and general inquiries:

• 📧 Email: support@orderflow.com
• 🌐 Contact Form: Contact Us

This Cookies Policy explains how we uses cookies and similar tracking technologies when you visit or interact with our website.

1. What Are Cookies?

Cookies are small text files stored on your computer, tablet, or smartphone when you visit a website. They help us:

• Enable essential features like secure login and navigation
• Remember your settings and preferences
• Analyze how visitors use our website
• Improve performance and personalization

2. Types of Cookies We Use

3. Why We Use Cookies

• 🔒 To enable secure access and protect user sessions
• 📊 To understand how users interact with our site and make improvements
• 🎯 To remember your preferences and personalize content
• 🌐 To support integrations with trusted third-party services

4. Your Cookie Choices

Browser Controls

You can manage or disable cookies using your browser settings. However, some essential cookies are required for the website to function properly.

Consent Management

On your first visit, our cookie banner allows you to:

• ✅ Accept all cookies
• ⚙️ Customize your cookie settings
• ❌ Reject non-essential cookies

You can change your preferences at any time through our Cookie Preference Center.

5. Third-Party Cookies

We use third-party services that may place cookies on your device, including:

• Google Analytics (collects anonymized usage data)
• Live Chat Tools (when enabled)
• Advertising Platforms (if applicable)

These services may track your activity across websites. To learn more, please review their privacy policies:

🔗 Google Privacy Policy

6. Policy Updates

We may update this Cookies Policy from time to time to reflect legal or operational changes. The latest version will always be posted on this page with an updated "Last Updated" date.

7. Contact Us

If you have any questions or wish to manage your cookie preferences, you may contact us:

• 📧 Email: privacy@orderflow.com
• 🌐 Contact Form: Contact Us

The security of your data is our top priority. We implement strong technical and organizational measures to ensure your information is protected at all times.

1. Data Encryption

• All data is transmitted using TLS (Transport Layer Security) encryption.
• Sensitive data stored in our systems is encrypted at rest using industry-standard encryption protocols.

2. Secure Account Access

• User passwords are hashed and salted using secure algorithms.
• We encourage the use of strong passwords and provide secure authentication mechanisms.
• Optional: We support two-factor authentication (2FA) for added protection.

3. Infrastructure & Hosting Security

• Our platform is hosted on reputable cloud infrastructure providers with robust physical and digital security controls.
• Regular security updates, firewalls, and access controls help prevent unauthorized access.

4. Monitoring & Threat Detection

• We use automated monitoring tools to detect suspicious behavior, unauthorized access attempts, and system vulnerabilities.
• Logs and system activity are regularly reviewed to maintain platform integrity.

5. Regular Audits & Updates

• We routinely conduct security audits and vulnerability assessments.
• Our systems are updated frequently to patch known vulnerabilities and improve protection.

6. Responsible Disclosure

If you discover a security issue or vulnerability, we encourage you to report it to us immediately.

📧 Contact: security@orderflow.com

We will investigate all reported issues and take necessary action.

7. Your Role in Security

Users play an important part in maintaining platform security. To help protect your account:

• Do not share your password.
• Log out from shared devices.
• Enable additional security features when available.

8. Questions or Concerns

If you have questions about how we protect your information, please contact us:

• 📧 Email: privacy@orderflow.com
• 🌐 Contact Form: Contact Us

Thank you for your interest in our platform. This Refund Policy explains how we handle payments, cancellations, and refunds for our subscription services.

1. General Refund Policy

2. How to Request a Refund for Billing Errors

If you believe a charge was made in error but has not yet been flagged by our system:

1. Contact us within 7 days of the transaction using one of the methods below:
   • 📧 Email: support@orderflow.com
   • 📝 Contact Form: Contact Us
2. Include the following in your request:
   • Transaction details (such as invoice number, date, and charged amount)
   • Any relevant documentation (e.g., screenshot or bank statement)
3. Our team will review your request and respond within 5 business days.

3. Subscription Cancellation

• You may cancel your subscription at any time.
• Cancellation will prevent future charges but will not trigger a refund for the current billing cycle.
• No prorated refunds are provided for unused time.

4. Policy Updates

We may update this Refund Policy to reflect changes in our business or legal requirements. Updates will be posted on this page with a revised "Last Updated" date.

5. Contact Us

If you have any questions or refund-related inquiries, please reach out to us:

• 📧 Email: support@orderflow.com
• 🌐 Contact Form: Contact Us